From the time of ordering it will take 1-2 business days for your item to be dispatched.

UK: All orders in the UK are sent via Royal Mail Second Class Standard (2-4 business days).

International: All orders are sent via Royal Mail International Standard (6-9 business days, depending on your country). Shipping can be upgraded at checkout to Royal Mail International Tracked.

Lost items: If you believe that your item(s) are lost, here is a useful time frame on when to contact us.

UK: 14 working days from day of dispatch (not from day of order)

International: 20 working days from day of dispatch (not from day of order)

If you have entered an incorrect address, contact us immediately. We will happily change the address for you.

If your address is not corrected before dispatch, we are not responsible for any lost items.

If the item is returned to us, we will let you know and ask if you would like to repay the shipping for the updated address, or refund the items.

If your order arrives faulty or damaged in any way, please contact me directly at hello@madebycherryred.com when you receive your order. Please also attach photos with the issue so it can be resolved as quickly as possible.

If I am not contacted within 14 days of the delivery date, unfortunately I am unable to take responsibility for the damage, unless the damage was clearly a print or production fault and not damage caused in transit. 

I package everything with care to help ensure your order arrives in the best condition possible, however accidents can happen during shipment and if this is the case, I will do what I can to resolve it.

Yes of course! Enter the recipient address and your message in the 'notes to seller' section at checkout.

My cards and prints come in standard international paper sizes, the measurements are as follows:

A6 Greeting Card - 148mm x 105mm

A5 Print - 210mm x 148mm

A4 Print - 297mm x 210mm

Gift Wrap - individual sheets 50cm x 70cm